All projects require an engineering design tailored to the complexity of the project’s requirements. TrustComm’s End-to-End Managed Services solutions include the necessary analysis, design, configuration, documentation, equipment test plans and implementation schedules to ensure any project’s mission success.
Our in-house project and systems engineers manage all phases of communications integration efforts, including requirements for front-end systems engineering design, integration and testing, and logistics and installation that encompass in-country customs and delivery management. A standardized approach for our global project management program ensures consistent service and ongoing support, regardless of the project’s location.
TrustComm’s 24/7/365 Managed Services Operations Center (MSOC) provides three levels of technical support: help desk, commissioning and network operations. Service management specialists and technical-service teams provide rapid and remote troubleshooting and diagnosis of incidents, resulting in swift problem resolution without the need to dispatch field technicians. All incidents are tracked from reporting to resolution, providing customers complete, up-to-date status information on trouble tickets.
From the coupling of communications technologies including VSAT, MSS, microwave and radio, to installing structured cabling and network systems, we implement the appropriate solutions. With a long history of experience in systems integration, we understand how to overcome the complexities associated with integrating multiple applications and products.
TrustComm operates 24/7/365 Managed Services Operations Center (MSOC) and a 1-800 Help Desk customer support center to provide Tier 1, 2 and 3 support, including field services. TrustComm’s MSOC has full visibility of the entire network system, and provides a holistic view for network status, troubleshooting and customer support issues, status and alerts.
TrustComm’s Help Desk support team is capable of diagnosing and restoring a customer’s voice, data, or video network services and includes direct support services of deployed or fielded equipment.